Terms & Conditions

Last Updated: 13 June 2023

In this document, "the Centre" shall refer to English Ninjas Enrichment and Tuition Centre Pte Ltd. Your child's enrolment and lessons at the Centre is subject to the Terms and Conditions as listed below.

1. ACADEMIC TERMS

1. The Centre's academic year is split into four Terms:

• Term 1: October / November (of the previous year) to February
• Term 2: February to April
• Term 3: April to July
• Term 4: July to October / November

1. Due to the schedule for major examinations, for Primary 6 Students, Term 4 will end earlier, in September. Similarly, for Secondary 4 Students, Term 4 ends in October.

2. Term 1 of next year will commence in October/November of this year.

3. The Centre runs on an ongoing curriculum during the school holidays (i.e. March, June, September and December). Students are required to attend the scheduled lessons as per normal during the school holidays and are liable to pay for the corresponding Lesson Fees.

4. Lessons will not be conducted during any National Public Holiday gazetted by the Ministry of Manpower. Students attending lessons affected by these public holidays will be offered a replacement classes scheduled during the same Academic Week.

5. Please note that exact term dates vary. Please refer to our detailed calendar here.

2. REGISTRATION, DEPOSITS AND FEES PAYMENT

1. In order for us to reserve a place for your child during enrolment and in the following terms, payment of the following is required:
   • A non-refundable Registration Fee of $30.00
   • A Refundable Deposit of $200.00
   • The relevant Lesson Fees as calculated by the Centre

1. Lesson Fees are calculated based on the number of billable lessons in the Term. This excludes lessons missed due to scheduled Term Breaks or Centre holidays.

2. The Registration Fee and Refundable Deposit may not be used to offset any other fees or payments due to the Centre.

3. All lessons are paid in advance. All Lesson Fees are inclusive of lesson materials but does not include postage or delivery charges.

4. All fees must be paid in full, before the due date on the invoice, or the first day of the upcoming Term, whichever is earlier. Following the deadline, a late payment administrative charge of $30 will be imposed.

5. Should any outstanding amounts remain unpaid two weeks after payments are due, the Centre reserves the right to immediately suspend any and all services to you without further notice. Any and all Refundable Deposits held by the Centre may also be forfeited by the Centre.

6. In addition, the Centre reserves the right to pursue other means, including legal means, to recover any outstanding charges and costs (including costs for the recovery of outstanding amounts) that have not been paid past the due date.

7. With the exception of the Refundable Deposit, all payments made are strictly non-refundable, non-transferable, non-negotiable and cannot be carried forward to the next Term.

8. All invoices will be issued via email and all fees and amounts are in Singapore Dollars.

3. PAYMENT MODES

1. The Centre only accepts payments via electronic means:

* QR Code payments as reflected in your invoice that are valid for PayNow or other digital wallets (eg. GrabPay/FavPay) supporting the SG Payment QR Code.
* PayNow Transfer to UEN 202200612W (English Ninjas Enrichment And Tuition Centre Pte. Ltd.) - Please include your invoice number in the reference field for your payment to be successful and accurately recorded.
* Bank Transfer to OBCB 601-724693-001 (English Ninjas Enrichment And Tuition Centre Pte. Ltd.) - Please include your invoice number in the reference field for your payment to be successful and accurately recorded.

1. We do not accept, and will never ask for, cash or cheque payments.

4. TERMINATION

1. The Centre requires the student to be enrolled for a full Term. No mid-term withdrawal is allowed.

2. The Centre will not be able to offer any refunds or fees credit if you choose to terminate classes with us before the end of the term.

3. The Centre requires a written notice of withdrawal to be submitted to the Centre (delivered by email or WhatsApp message) at least 4 weeks before the end of the current Term if you'd like to terminate your child's enrolment at the Centre.

4. The Refundable Deposit shall be refunded to you within four weeks after the last day of the Term only if the following conditions have been met:

   • Written notice of withdrawal given by you to the Centre at least four weeks before the end of Term (4 weeks notice prior to withdrawal)
   • There are no outstanding amounts owed to the Centre by you
   • Valid bank account or PayNow details for receipt of payment

1. If any of the conditions for refunding the Refundable Deposit are not met (eg. notice of withdrawal is made less than four weeks to the end of the current term), then the Centre reserves the right to forfeit the entire Refundable Deposit.

2. In the unlikely event that the Centre is forced to terminate class attendance of a student deemed disruptive or unsuitable for class, after intervention and in consultation through parent-teacher dialogues, then any unused lesson credits and deposits shall be refunded to you.

5. ABSENCE / REPLACEMENT CLASSES

1. The Centre’s Academic Week starts on Wednesdays and ends on the following Tuesday.

2. If your child is unable to attend a class, 24-hour prior notice to the Centre through WhatsApp or email is required. Failure to do so will result in your child's attendance marked as Absent Without Notice. If 24-hour prior notice is not possible due to medical reasons, a medical certificate is required.

3. Fees for unattended lessons, or lesson attendance marked Absent Without Notice are strictly non-refundable. The Centre reserves the right not to offer any replacement options, refunds, reimbursements or credits for the missed lesson.

4. Should your child be unable to attend the lesson in-person, your child can attend the lesson remotely instead. All our classes are hybrid classes and class sizes are small and fixed. Materials will be made available electronically or in-Centre for the lesson in question.

5. Should your child be unable to attend the lesson at all, the Centre may offer your child an in-person replacement lesson at the same academic level during the same Academic Week as the lesson missed, if and where there is a suitable class/seat available. However, such in-person replacement lessons may only be offered to each student up to a maximum of three (3) times within a single Term.

6. Once confirmed, further replacing or re-scheduling of in-person replacement lessons are not allowed.

7. If there is no suitable in-person replacement lesson within same Academic Week, the Centre will provide the student with a pre-recorded video and relevant materials of the lesson missed. This video will be valid for 14 days from date of issuance, after access to it will be removed. Materials^ will be made available electronically or in-Centre for the lesson in question.

^More details on our Intellectual Property

1. For all lessons attended remotely, or via pre-recorded video, the Centre will send a soft copy of the materials electronically through our website, WhatsApp or email, but will not be responsible for printing the materials. Alternatively, printed materials can be picked-up from the Centre in person or through your own preferred delivery service provider.

2. Entire classes may be cancelled or rescheduled due to:

   • The teacher(s) being unwell
   • Health or medical emergencies
   • Unforeseen or foreseen events or emergencies
   • Public holidays declared for the day of the class

1. If an entire class is cancelled or rescheduled, the Centre will endeavour to reschedule the class according to the availability of the majority of the students in the class as well as the availability of Centre resources. This may be on a different day, a different time, or both from when the class was originally scheduled. If your child is unable to attend this rescheduled class, the Centre will provide the student with a pre-recorded video and relevant materials instead. No refunds, reimbursements or credits will be given for such cancelled or rescheduled classes.

6. WORKSHOP REGISTRATION AND WORKSHOP ARRANGEMENT

1. In order for us to reserve a place for your child in a workshop or short course, full payment must be made through the registration and payment process as listed on our website. Other payment methods are not accepted and registration may not be successful or be recorded inaccurately.

2. Once payment has been made, all registrations and payments are non-refundable and non-transferable. Workshop fees also cannot be used to offset any other fees in the Centre.

3. Cancellation and/or rescheduling of workshops is not allowed. Exceptions can be made for medical reasons upon submission and acceptance of the child's medical certificate. In such cases, a non-transferable credit valid for one year for any future workshop by the Centre shall be issued to the child.

4. With respect to the Workshops, requests made for replacement classes will be decided on a case-by-case basis subject to availability and at English Ninjas' sole discretion. The workshop fees for the class(es) missed shall not be refunded, pro-rated, or carried forward. This clause shall apply notwithstanding that the Student has valid reason(s) for missing the class. English Ninjas will provide the Student with the Course Materials and recording for the particular workshop session that the student failed to attend.

7. HEALTH AND SAFETY

1. In order to ensure the health and safety of our students and staff, the Centre reserves the right to request that a student not attend class, or attend remotely, at any time if he/she:

* Is having a fever and/or taking medication for fever.
* Has been deemed medically unfit for regular school.
* Has contracted or has been in close contact with a person who has a serious medical condition categorised by the Ministry of Health as a Communicable Disease, including but not limited to, Hand Foot Mouth Disease, Chicken Pox and Covid-19.
* Resides in the same household as someone having a serious infectious condition (such as Covid-19).

1. The Centre reserves the right to request a written letter by a doctor declaring a student fit to attend lessons.

8. CLASS ETIQUETTE

1. Students are to be respectful towards their teachers and classmates. Vulgarities, bullying and abuse of any form will not be tolerated.

2. Students are expected to follow instructions and have their homework completed before attending their next lesson.

3. Students are expected to arrive for class on time and be picked up no later than ten minutes after their class ends.

4. For the safety of students, they will not be released from the Centre without adult supervision.

9. STUDENTS' RESPONSIBILITIES

Students should be aware that they are attending the lessons to study, to learn and are expected to behave responsibly at all times.

• Regularly disruptive during lessons even after repeated warning that cause disturbance to other students or the Centre.
• Misbehaves (eg, dashing about in manner that puts him or herself as well as others in danger) in the Centre and in the premises of the building where the Centre is housed.
• Students have the responsibility to file their lesson materials (notes, worksheets]. Additional fees will be incurred in the event that the materials are missing and a reprint is needed.
• Students are not allowed to share or disseminate any material by the Centre to anyone who is not a student from the Centre.

Students who are found committing the above may be subjected to instant dismissal from the Centre. In such cases, no fee refund will be made.

10. PHOTOGRAPHY / VIDEOGRAPHY RELEASE

1. Parents shall permit the Centre and its Staff to record their child's image, work or voice for publications, social media platforms and educational purposes primarily, but not limited to, safety and security, operations and monitoring, marketing, teaching and service improvement.

2. The Centre has round-the-clock surveillance systems installed within the premises to ensure the safety and security of their students.

3. However, if you or your child is uncomfortable, you may use the media restriction form to inform the Centre to cut, remove, blur or exclude your child from any media that is shown to an external (outside of the Centre staff and students) audience.

4. Parents and students are not allowed to make photographic, video and/or other recordings inside our classrooms or premises unless you have obtained prior consent from the Centre.

11. INTELLECTUAL PROPERTY

1. Unless otherwise stated, all intellectual property rights in notes, worksheets, tests and course/lesson materials (whether in written, electronic, audio, visual or other forms) created, assembled, published and/or distributed by the Centre (“Lesson Materials”) are, and remain, the property of the Centre or its licensors (“The Centre’s IP”). Nothing in these Terms and Conditions grants parents/guardians and/or students any ownership of or rights in respect of any of The Centre’s IP.

2. Parents/Guardians and students must not infringe or use The Centre’s IP and/or Course Materials for any purpose other than the sole purpose of using the Course Materials to participate in the Centre’s courses. Parents/Guardians and students are not authorised to copy, reproduce, modify, upload, share, disseminate, sell and/or commercially exploit any of the Course Materials without the Centre’s prior written permission.

3. In the event of a breach of this Section, the Centre may dismiss the student immediately without any fee refunds made or credits given. The Centre also reserves the right to pursue any other remedy under the law for intellectual property infringement.

12. INDEMNITY

1. While the Centre and its Staff will exercise the utmost care and precautions to ensure the safety of every student during classes, parents accept that mishaps and accidents may occur due to circumstances beyond the Centre’s control. Therefore, all parents agree that the Centre cannot be held liable for such incidents and will thus indemnify The Centre against such liability.

2. Parents or guardians will accept full liability for any damage caused by the student to premises where classes are conducted.

3. The Centre will not be responsible or liable for the loss of any personal property on the Centre’s premises.

4. Upon the dismissal of classes, the Centre will not be responsible for the whereabouts of the students. Hence, the Centre seeks the kind cooperation of all parents and guardians. Herein thereof, parents are advised to take note of their children’s dismissal times and arrange for prompt pick-up.

13. PRIVACY

1. In accordance with the Personal Data Protection Act 2012, the Centre collects personal data for the purpose of:
   • Verification of identity and security authorisation
   • Notifications of events, reminders and information from the Centre
   • Administrative and operational communication
   • Feedback, pedagogy and service improvement, product research and statistical analysis

1. The data collected shall be retained for the period of our business or ongoing relationship, or as required under any applicable law or contractual agreement, whichever is later.

2. The Centre will take reasonable steps in management and security to ensure the protection and privacy of all personal data in our possession.

14. MISCELLANEOUS

1. This Agreement shall be governed and constructed in accordance with the laws of the Republic of Singapore and is subject to the non-exclusive jurisdiction of Supreme Court of the Republic of Singapore.

2. These terms and conditions shall apply to all registered students attending regular classes, trials or workshops under the Centre.

3. These terms and conditions may be updated from time to time and shall be made available on our website at https://englishninjas.sg.